If a bottle lets you down.

Faulty, corked or damaged

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a wine is corked, spoiled, or a bottle arrives damaged, bring it back (or tell us within a few days of delivery) and we'll replace it or refund it — your choice. Keep the bottle and what's left in it so we can take it up with the producer.

Changed your mind

We're happy to exchange or refund unopened bottles in original condition within 14 days of collection or delivery, with your order reference. Spirits and gift packs included. Refunds go back to the original payment method through Square and usually land within 3–5 business days.

Something missing or wrong

If an order is short, or you've received the wrong wine, tell us straight away and we'll sort it the same day where we can.

How to arrange it

Call or email us with your order reference (it starts with CC-), or drop in during opening hours. See contact.